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IT IS IMPORTANT THAT YOU READ CAREFULLY AND UNDERSTAND THE FOLLOWING DATA PRIVACY POLICY OF WING BEFORE YOU DECIDE TO DISCLOSE ANY DATA TO WING.

Introduction

Wing Bank (Cambodia) Plc. (“Wing, we, us or our”) understands that your privacy is very important to us. We respect your privacy and commit to protecting it through our compliance with this Privacy Policy.

This Privacy Policy aims at providing you with the knowledge on how Wing collects and manages your data/information as you interact with Wing, although through direct or indirect channel. You acknowledge that you have read this Privacy Policy prior to interacting with Wing for any matter.

Your access and continue interacting with Wing deem acceptance of this Privacy Policy.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Update” of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Wing Bank App and other applicable channels, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Wing Bank App after the date such revised Privacy Policy is posted.

What information do we collect?

Personal Information

We collect certain information from you, including your name, billing address, shipping address, payment information email address, and phone number that you voluntarily give to us when you register Wing Bank App and/or access to Wing Bank App or when you choose to participate in various activities related to the Wing Bank App.

Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party’s platform and grant the Wing Bank App permission to access this information.

Device Information

When you visit the Wing Bank App, our system will automatically collect certain data/information about your device, including but not limited to information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Wing Bank App, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Wing Bank App, and information about how you interact with the Wing Bank App.

Financial Data

Financial information, such as data/information related to your payment method (e.g., valid credit/debit card number, card brand, expiration date) that we may collect when you make transaction, purchase, order, return, exchange, or request information about our services from the Wing Bank App.

Mobile Application Information

If you connect using our mobile application:

  1. Geo-Location Information. We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
  2. Mobile Device Access. We may request access or permission to certain features from your mobile device, including but not limited to your mobile device’s Bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage, call log information (including incoming and outgoing call and your call duration), installed application (including traveling, utility, governance, banking, entertainment applications and others) and other features available in your mobile device. If you wish to change our access or permissions, you may do so in your device’s settings.
  3. Mobile Device Data. We may collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address.
  4. Push Notifications. We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

How we collect the data?

This Privacy Policy applies to data/information we collect from you when you interact with Wing, directly or indirectly, through the following channels or other channels as may be applicable from time to time (“Wing Bank App”):

  1. Wing Bank App: We collect information when you retrieve Wing Bank App, sign up Wing Bank App, request for services and products available on Wing Bank App, performing transactions on Wing Bank App and undertaking other activities on Wing Bank App.
  2. Event: We collect information you provide to us when participating in any interactive features, contests, promotions, marketing campaigns and other activities and events related to Wing Bank App.
  3. Third party: We collect data/information about you from third parties who are authorized by you to disclose such data to Wing on behalf of yourself for processing the transactions or accessing to Wing Bank App for your benefits.
  4. Other channels as may be applicable from time to time.

We use your data for various purposes including but not limited to:

  1. Respond to your requests, comments and questions and provide customer service.
  2. Monitor and analyze trends, usage, and activities in order to operate and improve our Wing Bank App, if any.
  3. Manage your registered account and send you notifications, notices, update, alert, support and message related to your use of services and products of Wing or third parties, technical, promotional, security and other matters.
  4. understand your needs and provide you with a better service and improve our services and products.
  5. administer, monitor and on-going manage the services and products provided by Wing or third party on Wing’s distributed channels.
  6. develop, deploy, manage, support and invoice for the services and products provided by Wing or third party on Wing’s distributed channels.
  7. Compile aggregate data and analysis for use internally or with third parties.
  8. Create and manage your account.
  9. Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Wing Bank App to you.
  10. Send you an email regarding your account or order.
  11. Enable user-to-user communications.
  12. Fulfill and manage purchases, orders, payments, and other transactions related to Wing Bank App.
  13. Generate a personal profile about you to make future visits to the Wing Bank App more personalized.
  14. Increase the efficiency and operation of the Wing Bank App.
  15. Monitor and analyze usage and trends to improve your experience with the Wing Bank App.
  16. Notify you of updates to Wing Bank App.
  17. Offer new products, services and/or recommendations to you.
  18. Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  19. Process payments and refunds.
  20. Request feedback and contact you about your use of the Wing Bank App.
  21. Resolve disputes and troubleshoot problems.
  22. Respond to product and customer service requests.
  23. retain for internal records in order to comply with the applicable laws.
  24. carry out any other purpose for which the data was collected.
  25. other legitimated purposes.

Without a need to obtain your consent, Wing may disclose your data as the following:

  1. Our employees, officers, commercial partners and agents to the extent as reasonably necessary for the purposes set out in this Privacy Policy.
  2. Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
  3. The vendors, consultants, sub-contractors, and other service providers who need access to such data/information to carry out operation/transaction on Wing Bank App.
  4. In response to a request for data if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation.
  5. In connection with any merger and acquisition of Wing, sale of company assets of all or a portion of our business to another company or similar transactions.
  6. We may also share aggregated or de-identified information, which cannot reasonably be used to identify you to any person at the discretion of Wing.
  7. government officers in response to specific requests.
  8. the regulators in order to fulfill our disclosure obligation to the extent that we are required to do so by law.
  9. the competent court or dispute resolution forum in connection with any legal proceedings or prospective legal proceedings.
  10. any person in order to establish, exercise or defend our legal rights (including providing information to others for the purpose of fraud prevention).

Wing will not disclose your data/information to any third parties other than for the purpose as specified in this Privacy Policy, except that you provide consent for us to make such disclosure.

Third-Party Service Providers

We may share your data/information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Interactions with Other Users

If you interact with other users of the Wing Bank App, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.

When you post comments and content, contributions or other content which allowed by Wing to the Wing Bank App, your posts may be viewed by all users and may be publicly distributed outside the Wing Bank App in perpetuity.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information. In such event, we will immediately inform you through the Wing Bank App or your provided contact information.

Policy for Children

We do not knowingly solicit information from or market to children under the legal age. If you become aware of any data/information we have collected from children under the legal age, please contact us using the contact information provided below.

Our Contact

If you have any questions about this Privacy Policy or our treatment of your data/information or you would like to access your data/information, you may contact us at

Company: Wing Bank (Cambodia) Plc.

Tel: +855 23 999 989

Email: care.centre@wingbaknk.com.kh

Address: No. 721, Preah Monivong Blvd., Sangkat Boeung Keng Kang 3, Khan Beong Keng Kang, Phnom Penh, Kingdom of Cambodia.

Governing Law and Dispute Resolution

This Privacy Policy is governed and construed in accordance with the laws of the Kingdom of Cambodia.

If any dispute, controversy, or claim arises in relation to these terms and conditions, the parties shall use all reasonable endeavors to resolve such dispute amicably. If the parties are unable to resolve the dispute amicably, the parties may bring the dispute to resolve by the competent court of Cambodia.