ខ្មែរ
Senior Merchant Support Specialist
Full Time Sen Sokh, Phnom Penh Cambodia Posted 1 month ago
WingPay
Job Descriptions
- Support, communicate and coordinate with business payment partners both local and international
- Analyze merchants’ payments-related issues, assist with disputes, and provide sustainable solutions
- Collaborate with other internal teams such as compliance, fraud and risk, business development, account management, optimization, and
- integration for cascading and/or escalations of merchants’ payment related concerns
- Work closely with the development team and provide recommendations for back-end tools that improve customer service
- Contribute to process improvement in merchant support by identifying sources of merchant issues, recognizing trends and sharing reports to the rest of team
- Gather feedback from retail outlet and customer to develop recommended solutions.
- Liaise with strategic partners to ensure successful partnership and customer satisfaction
- Monitor and report on competitive offerings in the market.
- Report management and merchant performance monitoring
- Distribute and control and printing out merchant POSM material
Job Requirements
- Education bachelor’s degree, preferably in business, finance, communication or related discipline
- Working Experience At least two years’ experience in a customer support or sales role within B2B environment at a payments or financial company, e.g. credit card
- processing, e-Wallet, digital good, banking or other payments related businesses; Experience working with VIP business clients is highly preferred.
- Business Understanding: A clear understanding and appreciation of the digital goods space, web-based services, mobile services and how offline & online payments
