ខ្មែរ
Senior Client Service Advisor
Full Time Phnom Penh Posted 4 days ago
Banking Business
JOB RESPONSIBILITIES
- Provide guidance, counselling, constructive feedback and support to sales team’s performance issues in timely and professional manner to resolve any challenges/blocks and facilitate smooth working environment for them
- Identify areas of poor performance and take proper performance improvement actions immediately to avoid any operational risk associate with it
- Collect, verify, consolidate and analyse Client Service Advisor performance report on a regular basis to line manager(s) for further processing
- Identify areas of improvement and development of individual sales performance to establish performance improvement plan that practically address the gaps
- Develops knowledge sharing processes and programs that encourage learning and collaboration for client services team
- Work collaboratively with relevant stakeholders that contribute to improvement of branch client service team by providing practical inputs/findings
JOB REQUIREMENTS
- Bachelor degree in Finance Banking or related filed
- Obtained 2 to 3 years’ experience in customer service
- Good Leadership, interpersonal skills
- Time Management, good communication both Khmer and English
- Computer Skills
