ខ្មែរ
Merchant Relationship Executive
Full Time Phnom Penh Posted 1 month ago
Client Service Support
- Support, communicate and coordinate with business payment partners both local and international
- Analyze merchants’ payments-related issues, assist with disputes, and provide sustainable solutions
- Collaborate with other internal teams such as compliance, fraud and risk, business development, account management, optimization, and integration for cascading and/or escalations of merchants’ payment related concerns
- Work closely with the development team and provide recommendations for back-end tools that improve customer service
- Contribute to process improvement in merchant support by identifying sources of merchant issues, recognizing trends and sharing reports to the rest of the Wing team
- Gather feedback from retail outlet and customer to develop recommended solutions.
- Liaise with strategic partners to ensure successful partnership and customer satisfaction
- Monitor and report on competitive offerings in the market.
- Report management and merchant performance monitoring
- Distribute and control and printing out merchant POSM material
- Bachelor degree in Sales/Marketing or related fields;
- Able to work outside on field
- Result oriented
- Good at communication, negotiation, problem solving;
- Good at English and computer.
