ខ្មែរ
Client Service Support Supervisor
Full Time Phnom Penh Posted 1 month ago
Client Service Support
The Client Service Supervisor plays a crucial role in supporting senior management by overseeing the work of Client Service Executive / Officer and ensuring effective communication between internal stakeholders regarding issues raised by merchants and partners through Corporate Banking RM. Additionally, this position facilitates the opening of corporate bank accounts and ensures seamless service enablement. The primary objective is to strengthen and maintain strong relationships with the bank's merchants and partner.
Job Descriptions
- Open Corp. bank account and coordinate for service enablement (& International payment acceptance) make sure the bank facilities are delivered to RM.
- Maintain high retention rate of customers relationship.
- Ensure on the collected KYC and Service Agreement are acceptable to process opening account, service enablement and submit to relevant department following internal process.
- Problem solving and complaint handling.
- Coordinate with PMO & IT for partner integrations upon assignment.
- Process all Internal Sign off requested by RM and revert back. Monitor daily task of the team to ensure it’s done correctly and timely. And give constructive feedback for effectiveness and efficiency of the result delivery.
- Work with cross functional verticals to ensure service is smoothly operated. (Wingmall, Wing Shopping, Wingmarket…etc.).
- Escalate and follow up all issue/works with internal stakeholders (Dispute team, Technical Team, Finance Team, BI, BA, Compliance and Legal, Marketing Team, Logistics and Admin team, E-Commerce Team…...etc.) to have the case resolved or result delivered within SLA or expected timeline from the Corporate Banking team.
- Provide full administrative support, train and update materials, POSM and other logistics arrangement for each respective business team.
- Reporting of business performance and issue/case and properly manage Master list of Partners.
- Brief internal stakeholders of products/services features upon requested. And Action on ad hoc request from line manager to support the business.
Job Requirements
- Bachelor’s degree in business administration, Management or other related fields.
- At least 3 years work experience in Corporate client service management/support areas
- Capability in understanding nature of Business of Corporate partners and communicate well with relevant stakeholders to identify the issue and root cause.
- Good in communication, both in writing and speaking in English and Khmer, interpersonal skills and capable of maintaining strong relationships.
- Proficient in the standard MS Office products (Excel, Word & PowerPoint)
- Aptitude to multi-tasks in a fast-paced environment, staying on target with deadlines and attention to detail.
- Demonstrate insight of banking and payment business.
- Adapt changes to align with business direction.
