ខ្មែរ
Client Service Support Executive
Full Time Phnom Penh Posted 1 month ago
Client Service Support
Job Descriptions
- Coordinate on Open bank account and service enablement for Corporate Partner and have bank facilities delivered.
- Maintain high retention rate of customers relationship.
- Ensure on the collected KYC and Service Agreement are submitted to relevant department, following internal process.
- Problem solving and complaint handling.
- Coordinate with PMO & IT for partner integrations upon assignment.
- Process all Internal Sign off requested by RM and revert back.
- Work with cross functional verticals to ensure service is smoothly operated. (Wingmall, Wing Shopping, Wingmarket...etc.).
- Escalate and follow up all issue/works with internal stakeholders (Dispute team, Technical Team, Finance Team, BI, BA, Compliance and Legal, Marketing Team, Logistics and Admin team, E-Commerce Team......etc.) to have the case resolved or result delivered within SLA or expected timeline from the Corporate Banking team.
- Provide full administrative support, train, prepare POSM and support on logistics arrangement for each respective business team.
- Reporting of business performance and issue/case.
- Action on ad hoc request from line manager to support the business.
Job Requirements
- Bachelor’s degree in Business Administration, Management or other related fields.
- At least 1 year working experience in customer service management/support areas
- Capability in understanding nature of Business of Corporate partners and communicate well with relevant stakeholders to identify.
- Fairly in communication, both in writing and speaking in English and Khmer
- Proficient in the standard MS Office products (Excel, Word & PowerPoint)
- Ability to adapt to a fast pace, dynamic work environment.
- Demonstrate insight of payment business and money transfer.
