ខ្មែរ
Senior Client Operations Training Specialist
Full Time Headquarter Posted 2 months ago
Banking Operation
JOB RESPONSIBILITIES
- Ensure effective change implementation through timely and effective delivery of new, existing and enhanced policies/procedures within support channel (adequate training, training completion rate, sufficient knowledge, training quality)
- Ensure effective delivery and implementation of the policies/procedures in the delivery Channel
- Ensure that frontliners adhere to the established standard operating procedures and processes, as trained, to maintain consistency and accuracy in cash operations.
- Ensure proper alignment of resources and timeline to support the delivery of new/enhanced product/service
- Ensure training program efficiency by developing and enhancing the training programs, materials, and resources to meet the evolving needs of the organization
- Collect feedback from both internal and external customers to continuously improve training programs and processes.
- Ensure team collaboration in implementing changes in Teller Operation
JOB REQUIREMENTS
- Bachelor or master’s degree in Banking and Finance, Business Management or related fields
- At least 5-year experience in Banking sector preferably in the management client onboarding.
- At least 2-year experience in Banking sector preferably in Branch Operation Management, Product Management, or Channel Management.
- Strong knowledge of cash operation processes and procedures.
- Proven experience in training delivery and instructional design
