ខ្មែរ
Branch Operations Support Supervisor
Full Time Phnom Penh Posted 2 months ago
Banking Operation
JOB RESPONSIBILITIES
- Conduct regular review and assessments of branch operations to ensure compliance with internal policies, regulatory requirements, and risk management guidelines
- Review and analyze branch processes, procedures, and controls to identify areas for improvement and mitigate operational risks
- Develop and implement branch visit plans and checklists to assess the effectiveness and efficiency of branch operations
- Identify and report any operational gaps, control weaknesses, or compliance violations to management, and recommend corrective actions
- Collaborate with branch managers and staff to provide guidance and support in implementing recommended improvements and addressing identified issues
- Monitor and track the implementation of corrective actions and ensure timely resolution of identified issues
- Stay updated with the latest industry trends, regulatory changes, and best practices related to branch operations and compliance
- Provide training and guidance to branch staff on operational processes, compliance requirements, and risk management practices
- Conduct investigations into reported incidents or complaints related to branch operations, and recommend appropriate actions to prevent recurrence
JOB REQUIREMENTS
- Bachelor or master’s degree in Banking and Finance, Business Management or a certification in internal audit or risk management is a plus
- At least 4-year experience in Banking sector preferably in the branch operations management
- At least 2-year experience in bank branch operations, internal audit, or risk management preferably in the banking industry
- Strong knowledge of branch operations, including cash handling, customer service, account opening, and transaction processing
- Ability to work independently and handle multiple tasks simultaneously
- Knowledge of audit and risk management frameworks, methodologies, and tools is a plus
