ខ្មែរ
Associate Application Support Manager
Full Time Phnom Penh Posted 1 month ago
Technology
JOB RESPONSIBILITIES
- Leading, mentoring, and managing a team of business analysts, ensuring they have the resources and support needed to perform their roles effectively.
- Conducting performance reviews, providing feedback, and setting professional development goals for team members.
- Oversee the diagnosis and resolution of technical issues reported by users, ensuring timely and effective problem solving.
- Manage escalations for complex or critical issues, ensuring they are resolved promptly and effectively.
- Conduct root cause analysis for recurring issues and implement permanent fixes to prevent future occurrences.
- Identify opportunities to improve support processes and implement best practices to enhance efficiency and effectiveness.
- Create and maintain a knowledge base with documentation, FAQs, and solutions to common issues.
- Provide regular reports and updates to senior management on the status of support activities, issues, and resolutions.
- Maintain clear and open communication with users, stakeholders, and other IT teams regarding support activities and system changes.
- Ensure that applications are secure and compliant with relevant security standards and regulations.
- Monitor and enforce compliance with industry regulations and organizational policies.
JOB REQUIREMENTS
- Bachelor’s degree in computer science, Information Technology, or a related field - Master’s Degree is a plus.
- 4+ years of experience in application support or a related IT field
- Experienced in working in banking or financial sectors or software solutions company
- ell equipped with technical expertise including architecture, functionality, and dependencies
- Has strong problem-solving abilities to diagnose technical issues
- Has knowledge of scripting language and automation
